From opening an account to withdrawals, bonuses to security — everything you want to know about 98hi is answered here. Use the search if you're looking for something specific.
Find all the essential information about 98hi in the sections below
How to open an account, age requirements, the multiple-account policy, and the account closure process — everything is covered in the FAQ.
Learn all about depositing and withdrawing via bKash, Nagad, and Rocket — including minimum and maximum limits and processing times.
Welcome bonuses, reload offers, cashback, and tournaments — find out the terms for each bonus and how to claim them, explained in plain language.
Get help with login issues, password recovery, setting up 2FA, and best practices for keeping your account secure.
Find out how to use 98hi on Android or iOS, whether you need to download an app, and tips for the best experience on a mobile browser.
Have questions about cricket betting, Live Casino, slots, or tournament rules? Find your answers in the FAQ.
Click on a question to see the answer.
No, 98hi is strictly for users aged 18 and above. Date of birth is verified at registration, and age is confirmed during the KYC process via national ID or passport. Any attempt to create an account using a minor's details will result in permanent suspension, and any funds held in that account may be forfeited. If there are minors in your household, we recommend enabling parental controls on your devices. If you believe a minor has accessed 98hi through your device, contact us immediately at support@98hi.best and we'll take prompt action.
98hi offers two separate options — a temporary self-exclusion and a permanent account closure.
Temporary Self-Exclusion: You can temporarily suspend your account for anywhere between 1 day and 6 months. Log in and go to Account Settings → Security → "Self-Exclusion" to choose your preferred duration. During this period, login and gameplay will be disabled, but your balance remains fully intact. Your account will be reactivated automatically once the period ends.
Permanent Closure: Email support@98hi.best or submit a request via live chat. After identity verification, your account will be permanently closed within 24–48 hours. Any remaining balance can be withdrawn before closure.
No, this is a direct violation of 98hi's policy. Each person may only hold one account — having multiple accounts is not permitted, even if different mobile numbers, email addresses, or devices are used. 98hi's system detects duplicate accounts by analyzing device fingerprints, IP addresses, and ID information. If multiple accounts are found, all of them will be closed simultaneously and all bonuses and winnings may be forfeited. Other members of your household may open their own accounts, but they must use their own ID and mobile number, and it is advisable to access from a separate device.
You can enjoy the full 98hi gaming experience on a mobile browser without downloading a separate app. Simply open 98hi.best on Chrome or Firefox on Android, or Safari on iPhone — all games, betting markets, deposits, and withdrawals work perfectly.
For even quicker access, you can use the "Add to Home Screen" option in your browser — this creates a shortcut icon that opens 98hi directly, just like an app. On Android, select "Add to Home Screen" from the Chrome menu; on iOS, tap the Share button in Safari and choose "Add to Home Screen". This removes the browser address bar and gives you a full-screen experience.
The easiest place to view all current and upcoming offers at 98hi is Promotions Page and Latest Promotions Page. After logging in, you can also see personalised offers on your dashboard that apply exclusively to your account.
New offers are typically added every week — weekly reload bonuses and cashback reset on Mondays. Special limited-time offers come out during major cricket series and festive seasons. To avoid missing out, check the notifications section after logging in, or email support@98hi.best to ask about any currently running offers.
Joining 98hi tournaments and leaderboard competitions is usually automatic — no separate registration needed. Simply place bets or spins on eligible games within the specified timeframe, and your points will accumulate while your name appears on the leaderboard.
Full competition rules are on the Promotions page — including the list of eligible games, how points are calculated, start and end dates, and the prize breakdown. Typically, the top 10 or 20 players win prizes.
Prizes are automatically credited to winners' account balances within 24–48 hours of a competition ending. Cash prizes can be withdrawn directly, while bonus credits are subject to wagering requirements.
If you've simply forgotten your password, click the "Forgot Password?" link on the login page — an OTP will be sent to your registered mobile number and you can set a new password.
If your mobile number has also changed, email us directly at support@98hi.best. Use the subject line "Account Recovery" and include the following details: the name and mobile number used at registration, your National ID number, and the approximate amounts of your last few transactions.
Once your identity is confirmed, your new mobile number will be updated and a password reset link will be sent within 24–48 hours. The process takes a little time because strict verification is carried out for security purposes. If it's urgent, you can also reach us via live chat — support is available 24/7.
Bengali-language support available 24/7. Typical response time is within 5 minutes.
Support@98hi.best — For complex issues, send us a detailed message and we'll get back to you within 30 minutes.
help center page More detailed guides and tutorials are available here.
This FAQ page was created to answer the most common questions from 98hi members in Bangladesh. Every answer is written in plain, straightforward language — no confusing terms or complicated conditions. When you run into an issue, skip the scrolling and just type a few words into the search box above to find the relevant question instantly.
Many members hit small snags the first time they use 98hi — things like not receiving an OTP, a deposit taking a while to appear, or not knowing where to find a bonus. Most of these issues are covered in this FAQ. If you still can't find what you need, the support team is always on hand.
There are a few clear rules to be aware of when opening an account at 98hi. The most important is the age requirement — no one under 18 may use 98hi under any circumstances. This isn't just a rule; it's the foundation of responsible gaming.
One identity, one account — violating this rule puts all your accounts at risk of permanent suspension. Multiple members of the same household can use 98hi, but each person must have their own details and device.
Many people worry when making a deposit or withdrawal — where did the money go? In most cases, bKash and Nagad deposits are credited within 5 minutes. If there's a delay, take a screenshot of the payment first, then contact live chat with your transaction ID.
Having KYC completed before making a withdrawal makes the process much faster. While smaller amounts can be withdrawn without KYC, verification is mandatory for larger sums. It's best to complete KYC right after registering — that way you won't be caught waiting when you need to withdraw urgently.
A lot of players get frustrated when they try to withdraw a bonus right away — that's because bonuses come with wagering requirements. This means you need to bet a certain amount using the bonus funds before you can withdraw. The exact requirement is listed on each offer's page, so reading it before claiming a bonus will save you the disappointment later.
Tournaments and leaderboard competitions are one of the most exciting parts of 98hi. You're playing the same games you always do, but with the chance to win extra prizes on top — a great perk for regular members. Keep an eye on the Promotions page so you never miss a tournament.
If you can't find the answer you're looking for, contact the 98hi support team directly — live chat is available in Bengali, 24 hours a day. 98hi believes that when members can easily access information, their gaming experience is significantly better.