Whether you have questions about your account, payments, games, or betting, the 98hi Help Center is always here for you. Browse by topic below or reach out to our support team directly.
To update your name, email, or phone number on 98hi, log in to your account and click the profile icon in the top right corner. Go to "My Profile," then navigate to the "Personal Information" tab, edit the details you'd like to change, and save.
For security purposes, changing your phone number or email requires OTP verification. Once you submit a change request, a code will be sent to your registered number or email. Enter the code within the specified time to complete the update. If you don't receive the code for any reason, contact the support team and the issue will be resolved within 2–3 hours.
For large withdrawals, 98hi requires a one-time KYC verification. This involves uploading a scan of your National ID or passport. The process is typically completed within 24 hours, and once verified, you won't need to do it again for future transactions.
The minimum withdrawal amount is ৳500. Processing times after a request is submitted:
If you're having trouble with a withdrawal, check the "Transaction History" in your account and review the status. If it shows "Pending," wait a few hours; if it shows "Rejected," contact us via Live Chat for immediate assistance.
To start cricket betting on 98hi, deposit into your account and select cricket from the "Sports" menu. Markets are available across all formats — IPL, BPL, Test, and T20.
Markets available for each match include Match Winner, Top Batsman, Total Runs, Handicap, and Over/Under. Odds shift in real time during Live Betting, so quick decisions matter. Minimum bet starts from ৳50.
Alongside cricket, 98hi also offers betting on football, tennis, basketball, and e-sports. Coverage includes all major leagues such as the Premier League, La Liga, and the Champions League.
Football markets include match result, Asian Handicap, Both Teams to Score (BTTS), total corners, and more. Combining multiple matches into a parlay bet can multiply your winnings significantly — but the risk increases too, so bet wisely.
In slots, the outcome of every spin is determined by an RNG (Random Number Generator), making each spin completely independent and fair. Free Spin features and bonus rounds are where the biggest winning opportunities tend to appear.
In fishing games, you earn points by catching fish in a virtual ocean — the bigger the fish, the bigger the reward. Mastering the strategy of locking on to your target and firing at the right moment will improve your win rate. 98hi offers multiple fishing game rooms, so beginners should start with the low-stakes rooms.
Bonuses at 98hi are available in two ways — automatically (a welcome bonus is credited upon account registration) and via promo code. Check our Promotions page regularly for the latest codes. The option to enter a promo code is available on the deposit screen.
Withdrawals are not available until the bonus wagering requirement has been met. For example, a ৳1,000 bonus with a 5x turnover requirement means you must place a total of ৳5,000 in bets. Bonuses are typically valid for 30 days.
The 98hi mobile version runs smoothly on any Android or iOS device. You don't need to download a separate app — simply open the site in your mobile browser for the full mobile experience. From Chrome or Safari, tap "Add to Home Screen" to create an app-like shortcut.
For Live Casino or HD video streaming, a stable internet connection (4G or Wi-Fi) is recommended. If games are slow to load on a weak network, try clearing your browser cache and loading again.
Our support team is available 24 hours a day, 7 days a week
At 98hi, we believe gaming should be fun — not stressful. If you feel that gambling is having a negative impact on your daily life, we encourage you to use our responsible gaming tools. You can set deposit limits, loss limits, or a cooldown period directly from your account settings. This platform is for users aged 18 and above only.
Full Responsible Gaming Guide →